A company or individual may cancel a class registration
for a regularly scheduled class up to 5 business days
before the scheduled date of the class. There will be a
20% cancellation fee. After that date, confirmed
participants who do not attend the scheduled class are
liable for the entire class fee.
If we receive your request to reschedule a class
registration for a regularly scheduled class more
than 5 business days before the date of a class you
may reschedule to a later date at no charge. Less
than 5 business days before the scheduled date of
the class we will reschedule you to a later class at
no charge if we are able to find a suitable
replacement for your seat in the class from our Move
Up, Waiting, or Standby lists.
Substitution of attendees that meet prerequisite requirements for that class may be made with reasonable notice and a completed Pre-Training Assessment Form.
No Show Policy:
If a company or individual does not attend a class and does not give
sufficient notice to find a suitable replacement to
take their seat, the company or individual will be assessed a 100% "no show" fee.
Exceptions to the above:
We recognize that there may be extenuating
circumstances e.g. illness, death in the family,
etc., that might prevent someone from attending a
class. In this case we will put that person on a
Standby List for a future class held within six
months of the original class date.
Inclement Weather Policy:
CP Technologies reserves the right to cancel a
class for which there are an insufficient number of registered attendees, weather or other circumstances beyond our control.
Class registration fees paid will be refunded or credited in full for any cancelled
class. Other than to refund class registration fees,
CP Technologies is not liable for any other costs
incurred by attendees in the event of class
CP Technologies seldom cancels classes due to bad weather and we make such decisions on a case by case basis. We are more inclined to delay a class by an hour or two rather than to cancel it altogether. If you are not comfortable traveling to our facility in bad weather we will put you on the Standby List for a future class.
What are Move Up, and Standby Lists?
Move Up List, occasionally someone will register for a class and ask to be moved up to an earlier class if one becomes available. Standby List,
when classes fill early we will take names for our
Standby List for that class in case a seat becomes
available. In addition, someone will be put on the Standby List if they could not attend a class and did not notify us in sufficient time to find someone else to take their seat in that class. In the event we have an empty seat in a class we go to the Move Up, and Standby lists in that order. Typically, these seats become available on short notice usually within less than 48 hours of the start date of the class.
What can you do if you think you might not be able to attend a class?
Let us know as early as possible. There might
be someone on the Move Up List that can take your
seat on short notice. Nothing pleases us more
than knowing we are able to accommodate two people.
If we can put someone else in your seat we will
reschedule you for a later class at no charge.
If you must miss a class you or your company paid for we will do everything in our power to get you into a class. You just have to be flexible. Because class size is limited to only eight students these
policies and deadlines will be strictly adhered to.
Our training materials are copyright protected.
Audio and/or video recording is not permitted.
Observers, Assistants and Interpreters
Our classrooms are not set up to allow for anyone
other than registered students to be in the training
room while classes are in progress. No one except
registered students are allowed in the training room
while a class is in session. Anyone that requires the
assistance of another person is required to register
them for a seat in the class.
Changes to class schedules
In order to best serve our customers by keeping our
training current with our customers training needs and
the latest versions of 2020 Design, CP Technologies
reserves the right to change class schedules, classes
offered or class content at any time without notice to
any person or entity.